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I have been a customer of HiFi Sound for almost 5 years now and I absolutely love the relationship I have built with the staff. About 5 years ago I began the pursuit of building my hiﬁ system and as most of us know, the world of hiﬁ can be daunting due to the vast amount of products on the market today. The beautiful thing about the Minneapolis area is its a hot bed of HiFi and a buyers paradise to shop local. I looked at a few different shops around town because I wanted to ﬁnd the right sales guy who was going to take care of me, get me into a system that was affordable and that I could build on for a lifetime. I found that working with Terry at HiFi Sound was just easy. I never felt like I was being talked down to by a snobby HiFi salesman trying to sell me snake oil. Terry talked to me about the end goal of my system and laid out a game plan to build the system.Terry set me up in a listening room multiple times and left me alone to listen and make my own decisions on gear.
I ended up with a McIntosh MC 275 tube amp and kept adding gear every few months. Next was a McIntosh C2300 tube preamp, VPI Classic Turntable , a McIntosh D100 DAC and a slew of Nordost cabling, and ending with a pair of B&W 802Diamond speakers. Terry understood that a new pair of speakers were a stretch for me and as soon as a great deal came along he didn't hesitate to call.
If you are looking for great advice, cool products and in those most joyous moments a partner in crime to help craft a dream system, HiFi Sound is your place.
Excellent service! Called at noon to request a display bulb fix for my Yamaha receiver. Dropped device off at 1:00 and picked it up same day at 3:00. Technician was also able to clean a faulty input switch. Good price, cool inventory with a selection of vinyl on site as well. My thrift store receiver is now as good as 1992 new. I'll be back!
The term "curated" is thrown around today like a towel at a Twins game. If you are interested in almost any level of audio visual investment and want to see how true customer service and expertise really work, go to Hi-Fi Sound. I have been a customer since the very early 2000's and not once have I felt like an intermediate step to a commission by the sales force.
They have a long term investment in my amazement and delight in my stereo that sets a world standard for excellence and service. The end result of their commitment to my system is a marvel to technology, some of it as old as Marconi and all of it stunning in clarity, precision and durability. I feel as though when I look at my stereo system I have a curator in Hi-Fi Sound that is as dedicated as I am for the ultimate in sound delivery. Hi-Fi Sound is not cheap in any respect but my investment pays off in those precious moments when I can actually relax, sit down, and experience a musical recording or movie.
I visited this store with the intent to select a new ampliﬁer for my home stereo. I am an audiophile entering the "tube" sound market and I was a little nervous to buy my ﬁrst amp. I appreciated the patience of the gentleman that was working there while I asked my million questions, and listened to various models. He helped me narrow down the search to two amps that I will be picking from very soon. I feel 100% conﬁdent spending my money here, and look forward to building my stereo with their help.
I've been a customer of Hifi Sound for many years. The ownership and staff are knowledgeable and reasonable professionals who can take your audio and video ideas and convert them into solutions that will delight your senses for years. Their customer relationship management and service after the sale are second to none in this industry. Consequently, when you're looking for high-grade A/V equipment choices, and experts who will actually listen to you, visit Hifi Sound, I know you will not be disappointed.
Hifi Sound was simply amazing to work with on our home audio system project. From the initial quoting process to the installation process to tying down final details and billing, Scott and his team did a fantastic job. They were responsive, knowledgeable and creative in coming up with solutions that were both cost effective yet still maximized system performance. I would highly recommend them to anyone.